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Step 1 - Audit


SGS experts will thoroughly analyze inputs and outputs of the whole production process in consideration of considering VOC (Voice Of Customer), VOB (Voice Of Business) and CTQ (Critical To Quality) requirements.

SGS conducts on-site production line audits, which give a good picture of actual production line capabilities and issues. SGS PPCA audit will focus on system and the production process. Report also includes challenges related to quality, safety or productivity. This will help clients develop risk models and understand root causes of deviations.

SGS PPCA is one PDCA continual Improvement Loop Cycle.

Chart: 5M+1E Fishbone Analysis tool

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